Ordering repeat prescriptions

Repeat Prescriptions are ready for collection 48 hours after request. Patients are able to request repeat prescriptions in the following ways:

In person, by post or online using Patient Access, using the right hand side of previous prescriptions with required items clearly marked. If your prescription is to be returned by post, please remember to include a stamped self-addressed envelope.

Ringing the repeat prescription voicemail telephone number: 01902 421679

You can order repeat prescriptions online:

These accounts show you all your repeat medicine and dosage and you can choose the ones you need. 

You can also:

Non-urgent advice: Patient Notice

We don’t take repeat prescription requests over the phone or email.

Nominating a pharmacy

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • Online, on the app or website where you order repeat prescriptions
  • At your GP practice
  • At any pharmacy that accepts repeat prescriptions

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.

To book a routine appointment:

  • Request an appointment online
  • Phone us Monday to Friday, from 8am to 6.30pm
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

Electronic Prescription Service (EPS)

EPS has been introduced to the surgery and patients can now collect their prescriptions from the chemist instead of picking up their scripts from the surgery. Please inform the receptionist if you are interested in this service and you have to nominate a Chemist.

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

If you would like to speak to someone at the GP surgery about your prescription:

  • Phone our pharmacist after 10am on 01902 421679

Prescription charges

Find out more about prescription charges on

About pharmacists

As qualified healthcare professionals, they can offer advice on minor illnesses such as:

  • Coughs
  • Colds
  • Sore throats
  • Tummy trouble
  • Aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

What to do with old medicines

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.